Customer Service
  
Contact Us
For customer service, questions or special requests regarding any of our products, please feel free to utilize our online Contact Form. If you would like to purchase a Gift Certificate, please call us at (888)831-7629.
You can also contact us at:
American Chairs, Inc.
Phone: 888.831.7629 (Toll Free)
Payments Accepted
We currently accept Visa, MasterCard, American Express, Discover, Diners Club and PayPal. We also accept a certified/personal check or money order.
![[Visa, MasterCard, American Express, Discover, Diners Club and PayPal]](/lib/americanchairs/creditcards-pp.gif)
Taxes
We collect sales tax for all orders shipping to addresses in IL, PA, MI, OK, DC, MS, HI, KS, LA, MA, MD, OH, VA, WA, CA, FL, AZ, CO, GA, IA, NC, NE, NV and TN. Sales tax is calculated automatically during checkout. All residents of Illinois will be subject to a 10.25% sales tax.
Businesses
If you are interested in buying any of our products in quantity and would like to discuss quantity discounts, please call us at 888.831.7629. We deal with commercial buyers frequently and will not be undersold.
If you are interested in Logo Seating for your business, please visit
our Logo Seating page.
We ship our products all over the world! All shipping charges for U.S. and Canadian customers are calculated automatically during the checkout process before you enter your payment information.
International Orders: Orders from all other countries will have their shipping charges calculated after the order is placed (your approval will be sought for the additional charges before we process the order). Please take into account any customs charges/duties that are specific to your country - you will be liable for these.
Please inspect all delivered goods for damage before signing for them. If there is damage please note it with the shipper on the form you sign, get a copy, and give us a call at 888-831-7629. Do not sign for your furniture without a full inspection for damage or you will not have any recourse for a damage claim.
All of our products are custom made according to your specifications and are shipped via UPS or Freight Line (for larger orders) approximately 4-8 weeks from the time your credit card is charged, unless otherwise noted. 'Quick Ship' items are in stock and ready to ship in 3-14 days.
Refund/Pricing Policy
Because we custom make each order to our customer's specifications, we can only accept cancellations within 72 hours of the purchase time. All purchases are final 72 hours after the order is placed and all credit cards will be charged at this time. The charging of the customer's credit card guarantees the completion of the order and a 2-year warranty against manufacturer's defects. All orders will ship approximately 4-8 weeks after credit card is charged, except 'Quick Ship' items that will ship out in 3-14 business days.
If your item is damaged in transit we will ask you to email us a digital photo of the damage in order to help us with our claims process. Once the photos of the damage are received we will send you out a replacement within 1-2 weeks. We do our best to expedite replacement orders.
Prices are subject to change with notice. We will always contact you when this occurs.
American Chairs, Inc.'s Privacy Policy/Security Policy
We respect your privacy and American Chairs, Inc. will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.
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